Shipping and Delivery of Orders
- For all orders exceeding INR 2,00,000 above, it is mandatory to furnish Permanent Account Number (PAN) details of the purchasers. All orders placed on this Website will therefore require you to furnish your PAN details along with a soft copy of any proof of identity issued by the Government of India.
- Once an order is placed in respect of Product(s) displayed on this Website and full payment made in respect thereof, it takes between 7 (Seven) to 10 (Ten) days for the Product(s) to be dispatched. The said time is indicative and may vary depending on the type of the Product(s) ordered.
- While all endeavors are made by the Seller to ensure that the packaging of the Product(s) ordered by you is completely secure when the Product(s) is/ are dispatched, the Seller will not be liable for any damage that may be caused to the Product(s) during dispatch/ transit. In this regard, you are advised to NOT accept any damaged or tampered shipments.
- You are also advised to prepare a video of the unboxing of your shipment for security purposes.
- Upon completion of placing an order and making full payment in respect thereof, you will receive an email from the Sellers confirming your order along with a tracking number and a link to this Website’s order-tracking page.
- At the time of delivery of the Product(s), you will be required to furnish any proof of identity issued by the Government of India only upon furnishing which will the Product(s) be handed over to you.
Order Processing Time
1.1 Standard Orders
Orders for in-stock items are typically processed and prepared for shipment within 7-10 business days from the date of order placement. Please note that this processing time may vary during peak seasons or promotional periods.
1.2 Made-to-Order Items
For made-to-order or personalized jewellery, the processing time is specified on the product page. Please refer to individual product descriptions for accurate information regarding production and processing times.
2. Shipping Methods
2.1 Standard Shipping
We offer standard shipping for all orders. The estimated transit time for standard shipping is 7-10 business days within India. Please note that these are estimated delivery times, and actual delivery may vary.
3. Shipment Tracking
Once your order is dispatched, you will receive a shipment confirmation email containing a tracking number. You can use this tracking number to monitor the status and location of your shipment.
4. Delivery Partners
We work with reputable courier services to ensure reliable and secure delivery of your product. Our delivery partners are selected based on their reputation for timely and insured safe deliveries.
5. Delivery Areas
Rossia Jewels currently delivers All over India. For international shipping inquiries, please contact us at info@rossiajewels.com to discuss shipping options and costs.
6. Delays and Exceptions
While we make every effort to ensure timely delivery, unforeseen circumstances such as customs delays, extreme weather conditions, or other external factors may impact delivery times. We appreciate your understanding in such situations.
7. Contact Us
For any questions or concerns regarding shipping, please contact us at info@rossiajewels.com.
By shopping with Rossia Jewels, you agree to the shipping terms and conditions outlined in this document.